Effective Date: 07/09/2025
Website: www.dskeyzone.com
Business Name: DS KeyZone
At DS KeyZone, we sell digital license keys for antivirus software. Due to the nature of digital products, our refund and return policy is structured to ensure fairness and transparency.
1. No Returns on Digital Products
All sales of digital license keys are final. Once a license key is delivered via email, it cannot be returned or exchanged. This is because digital keys are considered “used” once delivered and cannot be resold.
2. Refund Eligibility
We offer refunds only under the following conditions:
- The license key is invalid or non-functional, and our support team is unable to resolve the issue.
- You notify us within 48 hours of receiving the key.
- The issue is verified by our technical team and the product has not been activated.
3. Situations Not Eligible for Refund
- You purchased the wrong product or changed your mind
- Your system does not meet the software requirements
- You failed to read the product description properly
- You provided an incorrect email address and didn’t receive the key
- You activated the key and now want a refund
4. How to Request a Refund
To request a refund, email us at admin@dskeyzone.com with the following:
- Your order number
- Product name
- Description of the issue
- Screenshot or video proof (if applicable)
We respond within 24–48 hours.
5. Replacements
If your key is faulty or doesn’t activate and is still unused, we will provide a free replacement instead of a refund where possible.
6. Chargebacks & Disputes
If you have any issue, please contact us before initiating a chargeback. We are here to help and resolve your problem quickly and fairly.
7. Contact Us
For any questions related to this Refund Policy, email:
📧 admin@dskeyzone.com
